Frequently Asked Questions
Everything you need to know about shopping with PIPE AND ROW.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items and intimate apparel are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How do I know what size to order?
Each product page includes a specific size guide and fit notes. Since we curate various designers, we recommend checking the individual measurements provided for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly, but if you need to make a change, please contact us at [email protected] within one hour of placing your order.